PENGARUH DISIPLIN KERJA TERHADAP KUALITAS PELAYANAN PEGAWAI PADA KANTOR CAMAT SIEMPAT NEMPU KABUPATEN DAIRI

Abstrak

The purpose of this research is to determine the influence of work discipline on the quality of employee service at the Siempat Nempu sub-district office, Dairi Regency. This research was conducted using a questionnaire to 32 employees of the Siempat Nempu Subdistrict Office, Dairi Regency. Based on the research results, it was partially obtained that the influence of work discipline (X) had a significant and positive influence on service quality (Y). This is proven by the significant regression direction coefficient value of p = 0.002 < 0.05 from the results of the t test of the influence of work discipline on service quality with the results of calculations using SPSS version 23.0 obtained by a calculated t value of 2.311 and a probability value (sig.) of 0.028, meaning discipline work has a significant effect on service quality. The results of the analysis prove that there is a significant and positive influence between work discipline and service quality.